Where possible, please contact us by telephone.

The opportunity to speak to you in person allows us to deliver the best levels of customer service.

Our contact telephone numbers are as follows:

Match Tickets and Matchday Enquiries

Tel: 0333 323 1874
Tel International: 0044 121 327 5353
Fax: 0121 328 5575

Click here to purchase tickets.

Open Hours :

Mon - Fri

9.30am-1pm & 2pm-5pm

Hospitality and Events

Tel: 0333 323 1982
Tel International: 0044 121 327 2299
Fax: 0121 328 2099

Click here for the latest hospitality and events information.

Retail and Licensing

Ordering:

If you prefer, you can place your order by phone. Please have your payment details ready.

+44 (0) 330 053 6010

Customer Service:

Feel free to call our Customer Service line, where you will be able to speak to a member of the Customer Services team about any query you may have.

Please note, the below email is for Aston Villa Store queries only.

Tel: +44 (0) 330 053 6010

Email: customer.services@shop.avfc.co.uk

Our team are currently available between:

Monday to Friday 8am - 8pm
Saturday and Sunday 9am - 4pm

Calls are charged at two pence per minute from a BT landline, calls from mobiles and other networks may vary

Click here to visit the online store.

Returns and Refunds

For returns and refunds please contact:

+44 (0) 330 053 6010

Aston Villa Store Returns
PO Box 210
Manchester
M24 1YN
United Kingdom

Club Reception

Please use these numbers for general enquiries or to contact personnel.

Tel: 0121 327 2299
Tel International: 0044 121 327 2299
Fax: 0121 322 2107

Supporter Queries

Please use these contact details for general enquiries.

Email: supporters@avfc.co.uk

Please use these contact details for complaints.

Email: fancomplaints@avfc.co.uk

Media Enquiries

Tel: 0121 327 2299

If it is necessary for you to email your enquiry, please bear in mind that we receive thousands of emails every day, and it is not always possible for us to respond in a timely manner due to the volume of correspondence.

Please use the email address media@avfc.co.uk for general press enquiries only. Please note that only genuine press enquiries will be responded to.

Our policy on dealing with complaints can be found within our fans charter.

Liability Claims

Our current Employer's and Public Liability Insurers are:

QBE Insurance Europe Ltd
Acclaim House
Central Park
New Lane
Leeds
LS11 5UF

All communications relating to Employer's Liability or Public Liability insurance matters should be sent to QBE Insurance Europe at the above address.

All postal communications addressed to us relating to liability insurance matters should be sent by first class post to:

Legal Department
Aston Villa Football Club
Villa Park
Birmingham
B6 6HE

Aston Villa Foundation

If you would like to enquire about sessions or contact a member of Foundation staff, please email foundation@avfc.co.uk

Alternatively, you can call the Foundation on 0121 327 2299 Ext 5700.

Safeguarding

If you have any enquiries, please email:

Head of Safeguarding - Ashlee Milliard

safeguarding@avfc.co.uk

Tel: 07827300798

By Post

The club's address is:

Aston Villa FC
Villa Park
Birmingham
B6 6HE

Contact Us

Aston Villa

By Telephone